Terms and Conditions

Please read through the terms and conditions on our website thoroughly before enrolling. When enrolling as a student of Doncaster Hot Yoga and Pilates Studio, you agree to the terms and conditions as laid out on the Doncaster Hot Yoga and Pilates Studio website. Doncaster Hot Yoga and Pilates Studio reserve the right to update, change and or replace any Terms and Conditions at any time.

 GENERAL

• All classes require a reservation. Book your class online via the website.
• All passes must be active and not expired at the time of the booked class.
• All classes must be prepaid to permit attendance.
• Doors close strictly on time.
• All passes are non-refundable and non-transferable.
• Doncaster Hot Yoga and Pilates Studio do not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason. All purchases are final.
• To discontinue Direct Debit you are required to notify the studio in writing at least 2 weeks (14 days) notice by email.
• Suspensions on Direct Debit/yearly memberships cannot exceed 8 weeks in a 12 month period. All suspensions need to be directed to our email with 2 weeks notice. The Direct Debit must be active for 1 month prior to cancellation or suspension. 
• If you are unwell or injured and unable to attend the studio for a prolonged period of time (more than 4 weeks) we are able to hold your pass, but you’ll need to email the studio at the time of your illness/injury (not afterwards) with a letter from your doctor. We reserve the right the refuse the hold and will not refund unattended sessions.
• Doncaster Hot Yoga and Pilates Studio prides themselves on running to the schedule, but reserves the right to cancel or change classes without notice if necessary.
• Doncaster Hot Yoga and Pilates Studio is liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
• Doncaster Hot Yoga and Pilates Studio is not responsible for safekeeping of your personal items.
• Any student under the age of 18 must be accompanied by a parent also participating in the class. Both must hold individual memberships/class passes.  Children under the age of 14 are not permitted to attend classes nor are they permitted in the studio or reception while you attend classes.

PRICES

• All prices, products and offers include GST and are in Australian Dollars (AUD)
• All prices are correct at the time of publication
• All prices are correct at the time of online publication. Prices are subject to change without notice.
• Doncaster Hot Yoga and Pilates Studio reserve the right to amend price or printing errors.
• Doncaster Hot Yoga and Pilates Studio is has the prerogative to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
• When you purchase a pass or membership you are allocated sessions depending on the pass or membership you purchase. Weekly membership sessions expire and renew weekly, etc. sessions cannot be carried forward into the next time period.
• Extensions will not be granted.
• All passes are non-refundable and non-transferable.
• Doncaster Hot Yoga and Pilates Studio do not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason. All purchases are final.
• Doncaster Hot Yoga and Pilates Studio reserves the right to pass on the cost of any additional bank fees which may incur from disputed or failed transactions regarding a students account.
• Declined direct debit payments will incur a $10.00 administration fee.
• Passes and Memberships may not be shared. Anyone deemed to be in breach of this condition will be denied entry and forfeit their pass and/or membership indefinitely.

CANCELLATION POLICY

• Cancellations and rescheduling classes need to be made more than 5 hours prior to your class with no exception.
• In the event that a cancellation is made less than 5 hours prior to the start of class the class credit will be forfeited, with no entitlement to a refund or class credit. A late cancellation fee of $5.00 will be charged.
• In the event that a class is not cancelled and not attended the class credit will be forfeited, with no entitlement to a refund or class credit. A no show fee of $10 will be charged.
• Cancellations will not be accepted via social media, email or phone.
• Class cancellations must be made the same way the class was booked either the MindBody app or MindBody Online.

NEW STUDENT INTRO PASS

• Only 1 New Student Intro Pass per person.
• They cannot be suspended for any reason.
• Non refundable.
• Doncaster Hot Yoga and Pilates Studio New Student Intro Pass of 7 days unlimited classes for $39 is valid for 7 days from the date of activation
• The activation date is the date of the first class booked/attended.
• Clients found to be purchasing any intro offers more than once will be suspended and charged any additional costs they may have incurred.

CLASS PASSES

CASUAL CLASS PASS

• No suspensions/extensions
• No refunds
• No shows/late cancellations will incur a lost session
• Non transferrable

10 CLASS PASS

DIRECT DEBIT MEMBERSHIPS

• It is your responsibility to ensure there are sufficient funds available to cover your direct debit. Should a payment be declined Doncaster Hot Yoga and Pilates Studio reserve the right to process payments at any time to settle any debt owed.
• If a direct debit is declined due to insufficient funds the transaction will fail which requires additional administration and yields additional bank costs. Our third party provider may charge you a fee for failed transactions.
• Doncaster Hot Yoga and Pilates is not responsible for any fees that you may incur relating to failed direct debits or from your bank.
• If direct debit payments fail for more than 2 payments or more, Doncaster Hot Yoga and Pilates Studio reserve the right to cancel the membership.
• After the expiry of the minimum term, the membership will continue indefinitely until you advise Doncaster Hot Yoga and Pilates Studio via email (info@hotyogapilatesdoncaster.com) that you wish to terminate the membership. 2 weeks notice is required for all cancellations.

DIRECT DEBIT MEMBERSHIP 3 CLASSES PER WEEK

UPFRONT MEMEBERSHIPS

DISCLAIMER

• You should always consult your physician or other healthcare provider before changing your diet or starting an exercise program.
• I understand that there is a risk of injury associated with participating classes at Doncaster Hot Yoga and Pilates Doncaster Hot Yoga and Pilates Studio classes are physically strenuous and you voluntarily participate in them with the full knowledge that there is a risk of personal injury, property loss or death.
• I hereby assume full responsibility for any and all injuries, losses and damages that I incur while attending, exercising or participating in classes at Doncaster Hot Yoga and Pilates. Doncaster Hot Yoga and Pilates Studio is in no way liable for any injury, loss of property or death resulting from attending our studio.
• I hereby waive all claims against Doncaster Hot Yoga and Pilates, its instructors, or partners of individually or otherwise, for any and all injuries, claims or damages that I might incur.
• I understand and agree that I am in good physical condition and that I have no disability, impairment or ailment preventing me from engaging in active or passive exercise that will be detrimental to heart, safety, or comfort, or physical condition if I engage or participate

PRIVACY POLICY

Your Personal Information (as defined by the Privacy Act 1988(Cth)) will only be used by Doncaster Hot Yoga and Pilates or our Direct Debit Provider MindBody Payments to provide you with the services covered by the Direct Debit Request or these Terms and Conditions.

Doncaster Hot Yoga and Pilates will only disclose such information to third parties to the extent specifically required by law.

You consent to Doncaster Hot Yoga and Pilates using your image in any promotional materials including Doncaster Hot Yoga and Pilates social media platforms.

PERSONAL AGREEMENT

In purchasing classes/passes and attending classes you automatically agree to the above terms and conditions.